FAQ

Find answers to common questions about ordering, payments, shipping, footwear sizing, returns, refunds, and customer support at London Outfit.

Orders and Payments

How do I place an order?

Browse our footwear collection, select your preferred style, color, and size, and add the product to your shopping cart. Proceed to checkout, enter your delivery information, choose an available payment method, and review your order before completing your purchase.

Which payment methods do you accept?

We accept the secure payment methods displayed at checkout. Available options may vary depending on your location and device.

Is my payment information secure?

Payments are processed through secure third-party payment providers. London Outfit does not directly store your complete payment-card details.

Will I receive an order confirmation?

Yes. After successfully placing an order, you will receive an order confirmation at the email address provided during checkout.

If you do not receive it, please check your spam or junk folder before contacting customer support.

Can I change or cancel my order?

Please contact contact@london-outfit.com as soon as possible.

We will attempt to accommodate your request if your order has not entered processing or been shipped. However, changes and cancellations cannot be guaranteed after an order has been submitted.

What should I do if I entered the wrong shipping address?

Contact our support team immediately with your order number and correct address.

We will try to update your information before shipment. Once your order has been dispatched, address changes may no longer be possible.

Shipping and Delivery

Which countries do you ship to?

London Outfit currently ships to customers in the United States and United Kingdom.

How much does shipping cost?

We offer free standard shipping on all orders to supported destinations, with no minimum purchase requirement.

If additional delivery options are available, their costs will be displayed at checkout.

How long does delivery take?

Our estimated delivery timeframes are:

• Order processing: 1–2 business days.

• Shipping transit: 2–4 business days.

• Total estimated delivery: 3–6 business days.

These are estimates, not guaranteed delivery dates. Public holidays, severe weather, customs processing, and carrier disruptions may affect delivery times.

How can I track my order?

Once your order has shipped, we will send a shipping confirmation email containing the available tracking information.

Tracking updates may take up to 48 hours to appear after dispatch.

Will I need to pay customs duties or import taxes?

International orders may be subject to import duties, taxes, or customs charges imposed by the destination country.

Any applicable charges not collected at checkout may be the customer's responsibility, as explained in our Shipping Policy and checkout information.

What should I do if my order is delayed?

First, check the tracking details provided in your shipping confirmation email.

If your package has not arrived within the estimated delivery period, contact contact@london-outfit.com with your order number so we can investigate.

What if my package is marked as delivered but I haven't received it?

Please check your delivery area, designated safe places, household members, neighbors, and any carrier delivery notices.

If you still cannot locate the package, contact our customer support team. We will review the shipping information and assist with a carrier investigation when appropriate.

Returns, Refunds, and Exchanges

What is your return policy?

London Outfit offers a 30-day return period for eligible products, beginning on the date of delivery.

Items must generally be unworn, unused, and returned in their original condition with the original packaging and accessories.

Please review our Returns and Refunds Policy for complete eligibility requirements.

How do I request a return?

To initiate a return, email contact@london-outfit.com with your order number and the item you would like to return.

Our support team will review your request and provide return instructions and an approved return shipping label when applicable.

Please do not send products back without first receiving return instructions.

Do I have to pay for return shipping?

No. London Outfit provides free return shipping for approved eligible returns when customers use our prepaid return shipping label.

Return postage purchased independently is not reimbursable unless approved in advance.

Can I return sneakers if they do not fit?

Yes. Eligible sneakers may be returned within 30 days after delivery if they are unworn, unused, and in their original condition and packaging.

You may try footwear on indoors on a clean surface to check the fit. Shoes showing signs of outdoor use, significant wear, or damage caused after delivery may not qualify for a standard change-of-mind return.

Your statutory rights regarding faulty or incorrectly described goods are not affected.

Can I exchange my shoes for another size or color?

Yes. Exchanges are available for eligible products, subject to stock availability.

Contact our customer support team with your order number and the preferred replacement size or color.

If your requested replacement is unavailable, we can assist with an eligible return and refund.

When will I receive my refund?

Once we receive and inspect an eligible returned product, approved refunds are generally issued to the original payment method within 5 business days.

Your bank or payment provider may require additional time to display the refund.

Applicable consumer refund rights remain unaffected.

What if I receive a damaged, defective, or incorrect item?

Please contact us as soon as possible at contact@london-outfit.com.

Include your order number and clear photographs of the item, its packaging, and the shipping label.

We will review the issue and arrange an appropriate resolution, which may include a replacement, return, or refund.

Sneakers, Footwear, and Sizing

What types of footwear does London Outfit sell?

We offer a selection of sneakers, sports-inspired footwear, streetwear styles, and casual shoes suitable for everyday use.

Available products, colors, and sizes are displayed on our website.

How do I choose the correct shoe size?

We recommend reviewing the sizing information provided on the product page before purchasing.

Sizing may vary between styles and manufacturers. Where available, compare the measurements or size conversion information with a pair of shoes you already own.

If you need assistance, contact our support team before placing your order.

Do you offer UK, US, and EU shoe sizes?

Available sizing systems depend on the specific product.

Please refer to the size options and any conversion information displayed on each product page. Do not assume that different sizing systems are interchangeable without checking the measurements.

Will the sneakers look exactly like the product photographs?

We aim to provide accurate product photographs and descriptions.

However, colors may appear slightly different depending on your device's display settings, lighting conditions, and photographic presentation.

Minor production variations may also occur where disclosed in the product information.

Are all products available in every size and color?

Product availability varies by style.

Only currently available combinations will be offered for selection on the relevant product page.

Can I wear my sneakers outside before deciding whether to return them?

For standard change-of-mind returns, footwear must remain unworn and in its original condition.

We recommend trying shoes on indoors on a clean surface to check the fit.

Footwear showing signs of outdoor wear may not qualify for a standard return unless it is faulty or your consumer rights otherwise apply.

What should I do if I receive the wrong size or color?

Contact us with your order number and photographs of the received product, including the size label where applicable.

Our team will review your request and help arrange an appropriate resolution.

How should I care for my footwear?

Care instructions depend on the materials and construction of the specific product.

As general guidance, gently remove surface dirt with a soft cloth or suitable brush, avoid harsh cleaning chemicals, and allow footwear to dry naturally.

Follow any product-specific cleaning instructions provided with your shoes.

Accounts and Privacy

Do I need an account to place an order?

You may use the checkout options available on our website.

If guest checkout is available, you can place an order without creating a customer account.

How is my personal information used?

We process personal information to fulfill orders, arrange deliveries, provide customer support, prevent fraud, improve our services, and meet applicable legal obligations.

For further details, please review our Privacy Policy.

Will my payment information be shared?

Payment information is handled by authorized payment service providers as necessary to process transactions.

Please review our Privacy Policy for information about how personal data is collected, used, and shared.

Contact and Customer Support

How can I contact London Outfit?

Our customer support team can assist with product questions, sizing, orders, deliveries, returns, and refunds.

Email: contact@london-outfit.com

Phone: +1 914 639 3499

Website: https://london-outfit.com/

Email is our recommended contact method. We aim to respond within one business day, excluding weekends and public holidays.

What information should I include when contacting support?

For order-related inquiries, please include:

• Your order number.

• The email address used at checkout.

• A brief explanation of your question or issue.

• Relevant photographs if the product arrived damaged, defective, or incorrect.

Providing these details helps us review your request efficiently.

What is your business address?

London Outfit

3641 Clayton Rd
Concord, CA 94521
United States

This is our business contact address. Please do not send returns to this location unless our customer support team has specifically instructed you to do so.

Still have questions?

If you cannot find the information you need, please contact contact@london-outfit.com.

Our team will be happy to assist you with your shopping experience at London Outfit.